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FAQ

PAYMENTS

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?
We gladly accept and recommend major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal. Please note E-checks take up to 14 business days to clear.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you may use it.

SHIPPING

How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US takes 7-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. Products purchased using E-checks will delay delivery time by 10-14 business days

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

RETURN POLICY

What is your return policy?
Our goal is 100% customer satisfaction. We offer an exchange only policy. Turnstyle T-Shirts wants you to be completely satisfied with your order, but if something is not right, please let us know. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please Contact Us.

Returns should be mailed to:
TurnStyle T-Shirts
14752 Crenshaw Blvd #492
Gardena Ca, 90249

EXCHANGES

You can exchange unworn, unused items within 14 days of ship date for an exchange. Exchanges are only valid for the same item in a different size. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, international parcel packages are typically not traceable.

There are no exchanges on items damaged in shipping. In that case, you must file a claim with the carrier.

All packages are to be fully insured. You must notify us of any exchanges so that we will be expecting your package. Exchanges that are sent without our prior knowledge will be refused.

We do not refund shipping costs or credit card fees.

Please allow 10 business days after receipt in our warehouse for your exchange to be processed and shipped to you.

Our commitment to you

All of our product(s) are sent in perfect condition. Any alterations from this perfect condition will be under consideration by Turnstyle T-Shirts and will determine if an exchange will be issued under the policies informed above. Please be careful with deodorant markings, tearing, snags, and zipper maintenance when trying on clothing. If the clothing does not fit, please exchange for a larger/smaller size to ensure the clothing maintains it original condition.